::~ Rick Wilfong Consulting, Inc. ~::

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Address:
Wachovia Capitol Center
150 Fayettville Street
Suite 1105, Raleigh, NC 27601

Phone : (919) 424-8000
Email : rick@rickwilfong.com

Recent Projects

Strategy :

Worked with a university based hospital to operationalize a new regional heart and vascular clinic.
Developed and implemented a strategic plan for growing volume and market share at a mid-sized surgical practice.
Worked with multiple community specialty groups to align with local hospitals along mutually beneficial business relationships.
Helped an orthopedic surgical practice develop new ancillary revenue from services such as PT, radiology, and DME.
Helped a medical group turn from a defensive mode of protecting its market, to an offense strategy of winning new – more profitable – markets.

Patient Satisfaction :

Developed a patient focused customer service program for a surgical practice, including monitoring of customer satisfaction outcomes.
Established a patient satisfaction survey process for a specialty practice, including web-based and telephone based surveys.
Worked with a surgical practice to develop packaged services, including outcome studies, around specific disease states or spells of illness/injury.
Implemented "live-person" telephone answering process for a mid-sized orthopedic practice.
Designed a process to provide patient checkout services in the exam room.

Governance :

Established a governance process for a mid-sized specialty practice to provide consistent decision making aligned with the strategic plan.
Provided conflict resolution to a group of physician partners.
Provided interim management to a surgical practice and recruited a new practice manager.
Provided leadership development services to a medical group's management team.
Assisted two former competitor practices in the integration of their cultures and work forces after a merger.