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Contact Us
Address:
Wachovia Capitol Center
150 Fayettville Street
Suite 1105, Raleigh, NC 27601

Phone : (919) 424-8000
Email : rick@rickwilfong.com
Recent Projects
Strategy :
  • Worked with a university based hospital to operationalize a new regional heart and vascular clinic.
  • Developed and implemented a strategic plan for growing volume and market share at a mid-sized surgical practice.
  • Worked with multiple community specialty groups to align with local hospitals along mutually beneficial business relationships.
  • Helped an orthopedic surgical practice develop new ancillary revenue from services such as PT, radiology, and DME.
  • Helped a medical group turn from a defensive mode of protecting its market, to an offense strategy of winning new – more profitable – markets.
Patient Satisfaction :
  • Developed a patient focused customer service program for a surgical practice, including monitoring of customer satisfaction outcomes.
  • Established a patient satisfaction survey process for a specialty practice, including web-based and telephone based surveys.
  • Worked with a surgical practice to develop packaged services, including outcome studies, around specific disease states or spells of illness/injury.
  • Implemented "live-person" telephone answering process for a mid-sized orthopedic practice.
  • Designed a process to provide patient checkout services in the exam room.
Governance :
  • Established a governance process for a mid-sized specialty practice to provide consistent decision making aligned with the strategic plan.
  • Provided conflict resolution to a group of physician partners.
  • Provided interim management to a surgical practice and recruited a new practice manager.
  • Provided leadership development services to a medical group's management team.
  • Assisted two former competitor practices in the integration of their cultures and work forces after a merger.
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