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Our Services Patient Satisfaction
Patient Satisfaction :
  • Developed a patient focused customer service program for a surgical practice, including monitoring of customer satisfaction outcomes.

  • Established a patient satisfaction survey process for a specialty practice, including web-based and telephone based surveys.

  • Worked with a surgical practice to develop packaged services, including outcome studies, around specific disease states or spells of illness/injury.

  • Implemented "live-person" telephone answering process for a mid-sized orthopedic practice.

  • Designed a process to provide patient checkout services in the exam room.
Strategy
  • Strategic Planning & Implementation
  • Ancillary Revenue Development
  • Physician-Hospital Alignment
Patient Satisfaction
  • Patient Surveys
  • Customer Service Improvement
  • Referral Tracking
Governance
  • Merger Integration
  • Leadership Development
  • Physician Conflict Resolution
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