PROFESSIONAL HEALTHCARE CONSULTING
Physicians ARE at the center of the health care industry – and should be at the center of EVERY response to industry change. At Rick Wilfong Consulting, we work with community and hospital based medical groups to help them develop their businesses in the midst of market uncertainty. We help physicians develop and implement excellence. PATIENT SATISFACTION is the number one determinant of success for any physician practice. Whether you are a hospital employed medical group, a large multi-specialty clinic, or a small private practice, patient satisfaction levels the playing field. In a survey of over 14000 patients, the most important contributor toward satisfaction had nothing to do with clinical outcome. Instead, it was all about the way the staff interacted with patients.